FCS encourages the improvement of quality of service from members to customers by promoting the value of recognised quality assurance schemes.
The Radiocommunications Quality Council RQC 'Silver Award Scheme' is an industry-wide scheme that recognises and confirms to customers the high professional standards that communication equipment suppliers aim to provide.
The Scheme, which is especially suited to the smaller business and can provide a stepping stone towards the more rigorous International Standards Organisation ISO9001 scheme, is endorsed by -
- Department of Business Enterprise and Regulatory Reform
- Ofcom - the telecoms regulator
- Network operators
- Other leading companies, including manufacturers
The Silver Award Scheme is administered for RQC by the FCS and is currently available to -