Learn about new General Conditions direct from Ofcom

Wednesday 25th April 2018

Ofcom has recently undertaken a complete overhaul of the General Conditions with which you must comply, and the revised set will come into force on 1 October this year. There are some significant changes which all CPs should know about.

Ofcom have offered FCS members an opportunity to attend a meeting to learn about the changes and how they will affect you.

 

When: Wednesday 25th April 2018

Where: Ofcom: Riverside House, 2a Southwark Bridge Road, London, SE1 9HA

Time: 09.00 - 12.00

To register: If you would like to attend please let us know by replying here

 

Proposed agenda:

Overview of the review of GCs

  1. Introduction
  2. Approach 
  3. Summary of main changes

 

Consumer Protection GCs

  1. Complaints handling
  2. Vulnerable consumers
  3. Billing
  4. Access to Emergency Services
  5. Contracts
  6. Nuisance calls & CLI