FCS makes first awards of its Mark of Excellence for Regulatory Compliance to HighNet and NFON

Posted on 15/06/2018

In a double first, the FCS has awarded its new Mark of Excellence for Regulatory Compliance to HighNet and NFON.

Both HighNet and NFON have been subject to a rigorous audit of their key processes and paperwork and have demonstrated compliance with the relevant telecoms regulation, including the General Conditions of Entitlement.

The FCS Mark of Excellence is a member driven accreditation that helps holders distinguish themselves from the multitude of communications providers. Companies who have undertaken Regulatory Compliance training with Train to Win.tv can opt to have a review of their compliance with industry regulation and, should they wish, proceed to attaining the award.

Attaining the Standard demonstrates to the marketplace a Provider’s compliance not only in their key documentation but with all relevant industry rules and regulations. The Mark is only awarded by the FCS once all documentation has been independently audited to show that full compliance has been achieved.

Itret Latif, interim CEO, FCS said “We are delighted that our members take their compliance responsibilities so seriously and wish to work to attain this Standard that sets them out as serious, quality providers. Special congratulations to HighNet and NFON and we look forward to more members coming forward to work with our supplier, Train to Win, and attain these high levels of compliance.”

Julie Mills, Director Train to Win, said “Congratulations to both NFON and HighNet!  This marks the first CP’s in the Telecoms Industry to be recognised for being compliant with relevant regulation and demonstrate their commitment to both their customers and fellow players in the market, setting the standard for others to aspire to.  Both organisations have gone through a rigorous audit and have addressed grey areas to gain the FCS Mark of Excellence.”

Brionaidh Siegel, HighNet’s Service Delivery Manager, stated “We are very proud to be the first company in Scotland to be awarded the Mark of Excellence by the FCS. Achieving this high standard is what sets us apart from other companies. For our customers it is plain sailing dealing with us as it gives them peace of mind knowing they are receiving the best possible service from a reliable provider. Customers who choose non-compliant suppliers, unlike us, risk getting tied up in long contracts with no proper fault-handling procedures in place. We take our compliance responsibilities very seriously and it is rewarding to be recognised for reaching and maintaining such high standards.”

Myles Leach, MD, NFON UK commented: “We pride ourselves on being an industry first-mover so we are very proud to be one of the first telecoms companies to be awarded the FCS Mark of Excellence. The process was very valuable as we were able to thoroughly check that all areas of the business comply with the current industry regulations. The accolade gives our customers and partners the necessary assurance and proof that our processes and procedures are the most stringent in the market.”

For more information about attaining the Mark of Excellence go to http://www.fcs.org.uk/excellence or contact the FCS on 020 7186 5432 #FCS_MoE

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