Making switching easier and more reliable for consumers

Posted on 29/07/2016

Ofcom has today published their proposals for making cross platform switching easier for customers who want to switch one of more of their landline, broadband or TV services. You can read the full consultation here.

Ofcom suggests two options: an enhanced cease and re-provide process or a gaining provider led process. Its preferred option is a gaining provider led switch.

This consultation is primarily aimed at making switching easier for the consumer market, but please do let me know if there are any principles raised that you feel the FCS should be commenting on. Deadline for responses: 21st October 2016

Cathy Gerosa

cgerosa@fcs.org.uk

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