New Ofcom Broadband Speed Code Launched

Posted on 28/01/2016

Two days ago, Ofcom launched the new Broadband Speed Code of Practice, a voluntary Code which providers are encouraged to sign up to. Those that do, agree to give businesses clearer, more accurate and transparent information on broadband speeds - before they sign up to a contract.

Signatories to the voluntary Code also commit to manage any problems that businesses have with broadband speeds effectively, and allow customers to exit the contract at any point if speeds fall below a minimum guaranteed level.

The Code can be found here:

http://stakeholders.ofcom.org.uk/telecoms/codes-of-practice/business-broadband-cop-2016/

Ofcom have also published a short guide for providers on the Code and how to sign up:  

http://stakeholders.ofcom.org.uk/telecoms/codes-of-practice/business-broadband-cop-2016/providers_guide

We would encourage FCS members to have a look at the detail and sign up if this is something that will help show your commitment to offering your customers the best levels of service.

Cathy Gerosa

cgerosa@fcs.org.uk

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