New Ofcom Broadband Speed Code Launched

Posted on 28/01/2016

Two days ago, Ofcom launched the new Broadband Speed Code of Practice, a voluntary Code which providers are encouraged to sign up to. Those that do, agree to give businesses clearer, more accurate and transparent information on broadband speeds - before they sign up to a contract.

Signatories to the voluntary Code also commit to manage any problems that businesses have with broadband speeds effectively, and allow customers to exit the contract at any point if speeds fall below a minimum guaranteed level.

The Code can be found here:

http://stakeholders.ofcom.org.uk/telecoms/codes-of-practice/business-broadband-cop-2016/

Ofcom have also published a short guide for providers on the Code and how to sign up:  

http://stakeholders.ofcom.org.uk/telecoms/codes-of-practice/business-broadband-cop-2016/providers_guide

We would encourage FCS members to have a look at the detail and sign up if this is something that will help show your commitment to offering your customers the best levels of service.

Cathy Gerosa

cgerosa@fcs.org.uk

Industry News

TalkTalk places last again in Which broadband survey, Sky drops

Published on 22/09/17 by info@telecompaper.com (Telecompaper)

Zen Internet has emerged again as the best broadband provider in the UK, while TalkTalk was rated worst in the survey by consumer group Which?. More than nine in ten Zen customers said they would r...

FCS members please log in to view full article OR click here to view online

O2 UK loses sales director, chief digital officer

Published on 22/09/17 by info@telecompaper.com (Telecompaper)

O2 UK has lost two top executives - sales director Ben Dowd and chief digital officer David Plumb. A spokesman for the operator confirmed their departures to The Register. 

A replacemen...

FCS members please log in to view full article OR click here to view online

Samsung reports record Note 8 sales in UK

Published on 22/09/17 by info@telecompaper.com (Telecompaper)

Samsung announced record sales for its Galaxy Note 8 in its first weekend available in the UK and Ireland. The company said this was the most successful launch of a note model to date. The smartpho...

FCS members please log in to view full article OR click here to view online

Latest News

Comms is a fast-moving multi-national industry. To make sure FCS members have the best possible chance to stay up to date with developments, FCS has partnered with Telecompaper to provide members with daily news-feeds, tailored specifically to the UK comms market.