New Ofcom Broadband Speed Code Launched

Posted on 28/01/2016

Two days ago, Ofcom launched the new Broadband Speed Code of Practice, a voluntary Code which providers are encouraged to sign up to. Those that do, agree to give businesses clearer, more accurate and transparent information on broadband speeds - before they sign up to a contract.

Signatories to the voluntary Code also commit to manage any problems that businesses have with broadband speeds effectively, and allow customers to exit the contract at any point if speeds fall below a minimum guaranteed level.

The Code can be found here:

http://stakeholders.ofcom.org.uk/telecoms/codes-of-practice/business-broadband-cop-2016/

Ofcom have also published a short guide for providers on the Code and how to sign up:  

http://stakeholders.ofcom.org.uk/telecoms/codes-of-practice/business-broadband-cop-2016/providers_guide

We would encourage FCS members to have a look at the detail and sign up if this is something that will help show your commitment to offering your customers the best levels of service.

Cathy Gerosa

cgerosa@fcs.org.uk

Industry News

Over 4 in 5 Brits use paid streaming services - study

Published on 15/10/19 by info@telecompaper.com (Telecompaper)

Over 4 in 5 (81%) or 42.4 million Brits streamed using paid services in some capacity over the last year, according to a Onepoll survey of adults aged 18-plus conducted for Finder.com. Netflix is by f...

FCS members please log in to view full article OR click here to view online

UK govt opts out of 2025 full-fibre for all promise

Published on 15/10/19 by info@telecompaper.com (Telecompaper)

The UK government has reiterated a promise to roll out gigabit broadband across the UK but has opted out of a pledge to deliver it by 2025, reports BBC News. Prime Minister Boris Johnson FCS members please log in to view full article OR click here to view online

Huawei Nova 5T to launch in Europe with full Google services

Published on 15/10/19 by info@telecompaper.com (Telecompaper)

Huawei’s Nova 5T smartphone is set to launch soon in Europe, coming next month to the UK from GBP 399, Mobile News reported. The phone, equipped with five AI cameras and sporting an array of iridesc...

FCS members please log in to view full article OR click here to view online

Latest News

Comms is a fast-moving multi-national industry. To make sure FCS members have the best possible chance to stay up to date with developments, FCS has partnered with Telecompaper to provide members with daily news-feeds, tailored specifically to the UK comms market.