Ofcom Call for Inputs on Automatic Compensation for Poor Service

Posted on 13/06/2016

Ofcom has published a call for inputs to assist with its assessment of the proposed automatic compensation that would be available to consumers and small businesses when services fall below certain standards.

This was one of the aims of the DCR and could potentially have an impact on you where you are the retail provider to SMEs. Some of the quality issues that Ofcom has identified include delays in porting, delay in a new service commencing and setting a reasonable timeframe for a service to be installed.

The call for inputs is quite short, and only asks six questions, the last of which is:

Do you think Ofcom should consider the relationship between retailers and suppliers and if so, how?

You can read the full document here.

Whilst a lot of the thrust of the DCR is about improving quality of service from Openreach, there are issues of concern to all CPs here. Please either let me have your views for the FCS to submit or, if you respond direct to Ofcom, please let me have a copy of what you have sent. Deadline is: 22nd July.

Cathy Gerosa

cgerosa@fcs.org.uk

Industry News

Vannin Ventures invests in UK IoT connectivity company Trak365

Published on 24/05/19 by info@telecompaper.com (Telecompaper)

Vannin Ventures, a subsidiary of Isle of Man-based operator Manx Telecom, has invested in UK-based IoT solutions business Trak365 as part of a partnership to d...

FCS members please log in to view full article OR click here to view online

Ascom supplies UK care homes, NHS Trust with mobile devices

Published on 24/05/19 by info@telecompaper.com (Telecompaper)

Healthcare technology providers Ascom UK and Person Centred Software have won a GBP 2.67 million joint contract to provide smartphones for 20,000 care home staff across the UK. 

The 18-...

FCS members please log in to view full article OR click here to view online

Last week in telecoms: Deutsche Telekom and Vodafone struggling to get mergers approved

Published on 27/05/19 by info@telecompaper.com (Telecompaper)

Network investments and complicated mergers left a mark on the European telecoms sector in week 21. However, our telecoms index managed to outperform the broader market. The TPSI European Telecoms ...

FCS members please log in to view full article OR click here to view online

Latest News

Comms is a fast-moving multi-national industry. To make sure FCS members have the best possible chance to stay up to date with developments, FCS has partnered with Telecompaper to provide members with daily news-feeds, tailored specifically to the UK comms market.