Ofcom Call for Inputs on Automatic Compensation for Poor Service

Posted on 13/06/2016

Ofcom has published a call for inputs to assist with its assessment of the proposed automatic compensation that would be available to consumers and small businesses when services fall below certain standards.

This was one of the aims of the DCR and could potentially have an impact on you where you are the retail provider to SMEs. Some of the quality issues that Ofcom has identified include delays in porting, delay in a new service commencing and setting a reasonable timeframe for a service to be installed.

The call for inputs is quite short, and only asks six questions, the last of which is:

Do you think Ofcom should consider the relationship between retailers and suppliers and if so, how?

You can read the full document here.

Whilst a lot of the thrust of the DCR is about improving quality of service from Openreach, there are issues of concern to all CPs here. Please either let me have your views for the FCS to submit or, if you respond direct to Ofcom, please let me have a copy of what you have sent. Deadline is: 22nd July.

Cathy Gerosa

cgerosa@fcs.org.uk

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