Ofcom Call for Inputs on Automatic Compensation for Poor Service

Posted on 13/06/2016

Ofcom has published a call for inputs to assist with its assessment of the proposed automatic compensation that would be available to consumers and small businesses when services fall below certain standards.

This was one of the aims of the DCR and could potentially have an impact on you where you are the retail provider to SMEs. Some of the quality issues that Ofcom has identified include delays in porting, delay in a new service commencing and setting a reasonable timeframe for a service to be installed.

The call for inputs is quite short, and only asks six questions, the last of which is:

Do you think Ofcom should consider the relationship between retailers and suppliers and if so, how?

You can read the full document here.

Whilst a lot of the thrust of the DCR is about improving quality of service from Openreach, there are issues of concern to all CPs here. Please either let me have your views for the FCS to submit or, if you respond direct to Ofcom, please let me have a copy of what you have sent. Deadline is: 22nd July.

Cathy Gerosa

cgerosa@fcs.org.uk

Industry News

Gigaclear celebrates five years of fibre broadband in Oxfordshire

Published on 23/08/17 by info@telecompaper.com (Telecompaper)

Gigaclear, UK provider of fibre broadband to rural communities, is celebrating the 5th anniversary of connecting rural Oxfordshire to its ultrafast broadband network. Gigaclear connected the villag...

FCS members please log in to view full article OR click here to view online

BT agrees GBP 17.6 mln expansion of Superfast Cornwall project

Published on 23/08/17 by info@telecompaper.com (Telecompaper)

BT has announced a new GBP 17.6 million to expand fast broadband to thousands more homes and businesses in Cornwall. The third phase of the Superfast Cornwall project will see FTTP technology deplo...

FCS members please log in to view full article OR click here to view online

Vodafone, Openreach discuss joint fibre network investment - report

Published on 23/08/17 by info@telecompaper.com (Telecompaper)

Vodafone is in talks with BT Group company Openreach about a possible joint investment in fibre-optic networks in UK cities, reports The Telegraph. According to unnamed industry sources, they are i...

FCS members please log in to view full article OR click here to view online

Latest News

Comms is a fast-moving multi-national industry. To make sure FCS members have the best possible chance to stay up to date with developments, FCS has partnered with Telecompaper to provide members with daily news-feeds, tailored specifically to the UK comms market.