Ofcom looks at Fairness for Customers in Communications Markets

Posted on 28/06/2019

As part of its “Fairness for Customers” programme, Ofcom has launched a discussion paper on “Making communications markets work well for customers -  A framework for assessing fairness in broadband, mobile, home phone and pay-TV”:

https://www.ofcom.org.uk/__data/assets/pdf_file/0022/152482/discussion-paper-making-communications-markets-work-well-for-customers.pdf

You will no doubt spot the immediate issues with the title - it is aimed at “customers” which you all have, but refers to “home phone” with no mention of business phone provision. It is also unclear whether the voluntary “Fairness Commitments” (referred to in para 3.15) are applicable in all cases to business as, at their launch on 3 June, it was made clear that “vulnerability” does not relate to business customers. Launch info here:

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/broadband-and-phone-firms-put-fairness-first

Despite these niggles, the overall view to take from this is that Ofcom is moving to an expectation of CPs treating customers fairly across the board

The response to the discussion document is due on 12 August 2019 - please do let us have your thoughts and comments for inclusion.

Cathy Gerosa

cgerosa@fcs.org.uk

Industry News

Commsworld appoints Public Sector Business Development Director

Published on 11/12/19 by info@telecompaper.com (Telecompaper)

Edinburgh-based telecoms company Commsworld has announced the appointment of Craig Scott as Public Sector Business Development Director.

He joins from MLL Telecom, where he was Regional Direc...

FCS members please log in to view full article OR click here to view online

MLL Telecom wins BCP District Council network contract

Published on 11/12/19 by info@telecompaper.com (Telecompaper)

MLL Telecom, provider of secured managed network services to the UK public sector, has been selected by Bournemouth, Christchurch and Poole (BCP) District Council to upgrade and consolidated its ne...

FCS members please log in to view full article OR click here to view online

Quarter of UK homes worried Christmas demand will impact Wi-Fi performance

Published on 11/12/19 by info@telecompaper.com (Telecompaper)

More than one quarter (28%) of UK homes are concerned that the reliability of their home Wi-Fi could be impacted by too many people devices using the Wi-Fi at the same time this Christmas, accordin...

FCS members please log in to view full article OR click here to view online

Latest News

Comms is a fast-moving multi-national industry. To make sure FCS members have the best possible chance to stay up to date with developments, FCS has partnered with Telecompaper to provide members with daily news-feeds, tailored specifically to the UK comms market.