Ofcom requirements for Automatic Compensation

Posted on 19/06/2018

Ofcom has introduced a new GC condition which came into force at the start of this month, relating to automatic compensation for SMEs. The condition is concerned with incidents of:

  • Failure to activate services on an agreed date
  • Loss of service
  • Missed appointments

 

CPs who work with SMEs are required to provide information upfront about whether they offer service level agreements and if so what compensation attaches to them (a and b below), whether they do not offer standard SLAs/compensation (c below) or whether they offer a bespoke arrangement for one or both (d below).

Please login for further information

Cathy Gerosa

cgerosa@fcs.org.uk

This article contains additional content for our members.

Click here to log in or click here to find out more


Industry News

MBNL extends network managed services contract with Ericsson

Published on 20/08/18 by info@telecompaper.com (Telecompaper)

MBNL, the network-sharing joint venture between UK mobile operators Three and EE, extended its network managed services agreement with Ericsson for a further two years for the delivery of Design, P...

FCS members please log in to view full article OR click here to view online

Amazon to bid for empty Homebase stores in UK - report

Published on 20/08/18 by info@telecompaper.com (Telecompaper)

Amazon is looking to further expand its delivery network in the UK by bidding for a number of Homebase stores left empty after the DIY chain’s sale to Australia’s Wesfarmers back in 201...

FCS members please log in to view full article OR click here to view online

UK govt says BDUK programme generates GBP 9 bln revenue increase for local businesses

Published on 20/08/18 by info@telecompaper.com (Telecompaper)

New research commissioned by the UK government found that local businesses in areas covered by the Broadband Delivery UK (BDUK) programme have seen a combined GBP 9 billion increase in turnover in ...

FCS members please log in to view full article OR click here to view online

Latest News

Comms is a fast-moving multi-national industry. To make sure FCS members have the best possible chance to stay up to date with developments, FCS has partnered with Telecompaper to provide members with daily news-feeds, tailored specifically to the UK comms market.