Ofcom: Three Consultations and a Call for Inputs

Posted on 03/04/2017

The consultations are subsets of the WLA Market review as follows:

 

Wholesale Local Access Market Review

This sets out the market analysis, broad approach to remedies and proposals for the access products BT will be required to provide including charge control proposals.

Ofcom is proposing to maintain pricing flexibility for Openreach’s fastest broadband products, including those based on BT’s own network investments in full-fibre and G.Fast technology.

Protection for broadband customers and increased competition will be encouraged by cutting the wholesale price that Openreach can charge telecoms companies for its superfast broadband service, which has a download speed of up to 40mbps. Ofcom expects these savings to be passed on to residential customers through cheaper prices.

Closes 9 June

 

Quality of Service for WLR, MPF and GEA

This part of the review sets out proposals for regulating the quality of Openreach’s services that are used by telecoms providers to provide broadband and telephone services to customers and businesses. 

Ofcom states it is having to step in because Openreach’s efforts at improving service outcomes have not proved sufficient to ensure that telecoms providers can compete effectively in the retail market and that customers do not suffer harm.

In order to bring better service performance by Openreach and to help deliver a real step change in quality, Ofcom is aiming to increase competition to Openreach via duct and pole access (DPA) and by ensuring that retail competition focuses on the quality of services, as well as price, making sure that consumers are aware of the quality of service offered by different providers.

Closes 9 June

 

MPF Rental at Service Maintenance Level 1

This contains a notification of Ofcom’s proposal to use its direction making powers to specify the fair and reasonable charge that BT may apply for local loop unbundling.

Closes 5 May

 

Review of Alternative Dispute Resolution Schemes

This Call for Inputs asks for stakeholders’ comments about the operation of Ombudsman Services and CISAS. In particular, Ofcom is keen to have stakeholders' views on how the schemes have performed against required criteria including accessibility and effectiveness.

Closes 12 May

 

If you have any comments you would like to be included in the FCS response, please let me have them in due course.

Cathy Gerosa

cgerosa@fcs.org.uk

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