Openreach - Service Improvement Plans

Posted on 08/01/2018

You may be aware that Openreach offer larger CPs “service improvement plans” managed via their SRMs which help them identify on a bilateral basis areas where they can work together to resolve problems. Smaller CPs do not benefit from this one-to-one service and are therefore disadvantaged to a degree. The industry group of the Service Management Forum has suggested that Openreach could be asked to work across the industry to improve areas that are common issues.

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Cathy Gerosa

cgerosa@fcs.org.uk

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