Win for members on Caller Display Price Increase!

Posted on 30/11/2018

You will recall that Openreach increased its charge for Caller Display from £0.45/year to £1.44/year with effect from 1 September and that this coincided with a regulatory change from Ofcom which introduced the requirement that CLI is provided free to subscribers with effect from 1 October.

We raised the effect of the price change with Openreach, pointing out the particular difficulties that many of our members faced when coupling this with having to provide the service to 100% of the customer base often from an average of around 20%.

I am very pleased to report that Openreach announced today that it has reduced the price increase so that the new amount is £0.84/year. There are no further increases planned, Openreach will assess yearly as with all prices.

Openreach will be manually adjusting bills to back-date this new price to 1 September - you do not have to take any action.

Thanks to all who supplied me with evidence: this is excellent news and shows the impact that our combined voices can have!

Cathy Gerosa

cgerosa@fcs.org.uk

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