Added by Jason | Tuesday 17th January 2017
Date: 16 January 2017
Leading stolen vehicle recovery expert TRACKER - part of the Tantalum Corporation - is making a major commitment to customer peace of mind by enrolling its nationwide network of 250 independent installers on an industry-leading training and quality assurance programme.
Over the course of the next six months, every TRACKER installer will be required to enroll and train under FITAS – the ‘gold standard’ accreditation programme for vehicle engineers.
The commitment comes as a result of a strong partnership between TRACKER and the Federation of Communication Services, who own and administer the FITAS scheme on behalf of the industry. The deal creates a major new quality benchmark in the field of installer training: TRACKER’s own installation training programme has been revised and updated by FCS technical authors. It will now be delivered alongside the FITAS practical skills and vehicle electronics modules, to standards moderated by the Institute of the Motor Industry, the skills council for the automotive sector.
“This announcement represents a real meeting of minds,” says FITAS scheme manager Jason McComb. “TRACKER, FCS and IMI are all committed to quality and consistency in the automotive, security and vehicle electronics fields. FCS is delighted to be working with such a committed and responsive client. And the IMI accreditation adds an additional seal of approval which is recognized right across the automotive industry.
James Moore, Head of Service & Operations for TRACKER adds, “We are constantly reviewing our proposition to ensure it remains the best in the market. This applies to our customer service levels, just as much as it does to the award winning technology behind our SVR solutions. With this in mind, we have worked closely with the Federation of Communication Services to ensure our installers deliver the very best assurance to those individuals and businesses that have invested in TRACKER to protect their assets.”
The first tranche of TRACKER engineers will be enrolling during January, and all 250 will have passed through the programme by autumn this year.
Added by Cathy Gerosa | Monday 9th January 2017
Ofcom published research carried out into SME’s experience of communication services: landline, internet and mobile last week. Although Ofcom concludes that the “vast majority” (82%) felt their business needs were well catered for, it is interesting to note that over a quarter were variously dissatisfied with landline value for money, internet reliability and geographic coverage and mobile reliability of signal and geographic coverage.
They also note that the majority of respondents had ADSL and that satisfaction with this was lower than for all other forms of fixed broadband.
You can find the survey here. It is worth having a read of the Executive Summary to get some high level thoughts on satisfaction, switching, contracts and the impact of problems on businesses.
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Added by Dave Dadds | Tuesday 3rd January 2017
Ring out, ye bells! A New Year is upon us: Ofcom promises a new customer-centric Openreach. The Universal Service Obligation extends to broadband. Government itself commits to a full-fibre 5G-enabled future. Even the mobile networks are pressing on to meet their not-spot commitments. What can possibly go wrong?
It’s been a long time coming. In fact, it took a referendum to accomplish it. But our industry is now, finally, getting to where it belongs in government thinking. No longer just lumped in with the media luvvies at DCMS because someone thought telephones and mobiles naturally sit with broadcast TV and Radio. But a vibrant, vital means of empowering trade. Especially international trade. The kind of trade the UK is going to need as it makes its way into the post-Brexit world.
For the first time, too, government is looking over the shoulders of the big boys and the corporate lobbyists; anxious to catch a glimpse of us agile, flexible, competitive CPs and SME sector suppliers FCS has been telling them about for the last 35 years.
Suddenly, we’re all being taken seriously, guys. How do we begin to respond to that?
December’s FCS Board meeting spent a lot of time on this. As the voice of the channel, we’re already building strong coalitions with other industry voices and feeding into three All-Party Parliamentary Groups. At the same time, we’re delivering operational results on everything from Ethernet lead-times to dial-through fraud. How do we make sure nothing gets overlooked?
Got the time once a quarter for a conference call? Proper agenda, no waffle. What’s going on; what do we need to do about it? Could be anything from IPX to wholesale mobile; from wayleaves to fraud. The big stuff that’ll drive the policy work with Ofcom and the task-and-finish groups.
Interested? Drop us a note to firstname.lastname@example.org. Make 2017 the year we show them what the channel can do.