May's FSP Round-Up

Added by Cathy Gerosa | Thursday 25th May 2017

Please find the slides for May's FSP meeting here.

With regards to the Automatic Compensation consultation, a short summary of the proposals prepared by one our members can be found here. Please do let me know if you have any comments to include in our response to Ofcom.

There were various AOBs raised including:

  • Openreach texting end users for reappointing – CPs that have opted out of this are finding it is happening regardless and this can result in the EU getting the wrong supplier name – please raise with your service manager if you have experienced this.
  • Conclusion of Ofcom’s review of two disputes between BT and TalkTalk (covering the period 1 April 2011 to 30 June 2014) and BT and Sky (covering the period 1 January 2009 to 30 June 2014), in relation to allegations that BT’s Time Related Charges (TRCs) and charges for Special Fault Investigations (SFIs) were not cost oriented as required by Significant Market Power (SMP) obligations imposed on BT.

Ofcom have found in favour of TT and Sky - but CPs need to raise their own claims for charges raised during this period.

In addition, one of our members is looking at instances where manual multiline number exports do not generate a notification via EMP to the CP. Also, cases where Obtain Installation Details are showing PSTN as an incompatible product. This return should only relate to non-WLR3 products.

Finally, we had a query about a letter received by a customer referring to the “Customer Transfer Process” and whether this is sill GC22 complaint. This has been raised with BT for comment.

Please note – at the June meeting we will have an Openreach rep to explain the Long Reach VDSL product in more detail. We are trying to coordinate this with a fraud group meeting so I will confirm the exact date as soon as possible, it will be the morning of 19 or 20 June.

Please do contact me if you have any questions about the content of this e-mail or any issues you would like to see on the agenda.

Cathy Gerosa

cgerosa@fcs.org.uk

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FCS Fraud Hub - Proof of Concept

Added by Cathy Gerosa | Friday 12th May 2017

At the recent FCS Fraud Forum we had a presentation from one of our members, Mobicode who currently work closely with high street traders, the police and insurers in helping to identify and prevent resale of stolen mobile handsets.

We discussed how their current database could be used to the benefit of members to share information about telecoms fraud and are looking longer term for a data-sharing agreement with Action Fraud.

In the shorter term, however, it was agreed that interested CPs could work with Mobicode to input information about phone fraud to the database and identify ways of sharing and alerting others to scams as they happen.

If you are interested in joining the group, please let me know by 19 May. I anticipate that we can run meetings by conference call after, perhaps, an initial face to face.

I look forward to hearing from you.

Cathy Gerosa

cgerosa@fcs.org.uk

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