Do you know what you don't know?

Added by C Gerosa | Monday 16th June 2014

Over the past few weeks, as I have watched the roll-out of the Openreach Proactive Jeopardy and Recovery Management programme, I have been struck by the number of changes being made in a short space of time to the escalations process and have wondered how well CPs manage to keep up to speed with these.

On the Openreach portal there is a collaboration area dedicated to Jeopardy and Recovery Management – did you know this? Do you know how to sign up to get access to it?

This led me to thinking more widely about what is available on the portal and how actively members use it. I’m optimistic that you will already have a login, but I would encourage you to sign up for alerts and RSS feeds where you can – most of the information is pull, not push, but there is useful information there to help with your operational planning.

Did you know that there are daily Repair heat maps:

http://www.openreach.co.uk/orpg/customerzone/updates/serviceupdates/appointedleadtimes/downloads/HeatMap.pdf

Did you know you can sign up for alerts about cable theft in your area?

Did you know that “More Focussed Appointments” is now live? (Signing up to the SOR management tool would have alerted you to this).

Do you know when an MBORC is declared?

There is a lot of useful information on the Openreach portal, but some if it takes some finding – if you feel that you would benefit from training on getting the best use from it, please let me know, and I will ask Openreach to cover this off at an FSP meeting. If I am preaching to the converted, please let me know of any particularly useful links and I will circulate them.

 

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