Added by Cathy Gerosa | Friday 29th July 2016
July's face to face Fixed Service Providers meeting featured two presentations from Openreach on SOGEA and the role of the Customer Experience Team as well as the usual monthly updates, FSP slides availabile here.
We had two very helpful presentations from Openreach and I would encourage you to look at the slides for these in some detail:
SOGEA: this presentation dealt with the reality of plans for introduction/roll-out of the product, the impact it will have on your customers and your WLR base. Openreach are keen to pick up questions now from CPs about the changes and possible impacts, so do please e-mail me and I will pass your questions on to the team.
Customer Experience Team: a detailed explanation of the roles of the team and how they differ from CSO/CMC. Did you know that if you have a direct relationship with Openreach then you should have a named Customer Experience Manager? If you do not know who your named contact is, please e-mail Jill Smith – firstname.lastname@example.org
If you have any questions about the FSP content please do not hesitate to ask me.
There’s no meeting in August, so the next F2F is 20 September at Simmons & Simmons.