Member Services

FCS Service Charge Checker

As of July 1, the way you pay for calls to ‘Non-Geographic’ numbers (084x, 087x), Premium Rate numbers (09x) and Directory Enquiries services (118x) has changed.  You now pay your phone company’s access charge (your provider should have told you what this is; it should be detailed on your bill or you can see it on your phone company’s website), plus a separate service charge which is specific to the number you call. To see what the service charge element looks like, just follow the link below and enter the first seven digits of the phone number, including the leading zero (eg: 0843400).

To use this complimentary service click here

The Federation of Communication Services is the industry body for professional and business-grade communications providers.  FCS provides this information as a service to the whole industry.  Our information is drawn from the leading industry sources, and is regularly maintained and updated.  Call Checker is intended as an indicative service for all users.  Any queries relating to the actual figures appearing on your bill must be raised directly with your supplier.

If you have any comments on this service please email [email protected]


Approved Modems for FTTC

From 1 April 2016, Customer Premises Equipment Enablement (CPE Enablement) with respect to the installation of Generic Ethernet Access-Fibre to the Cabinet (GEA-FTTC) service will be the only method for provision. CPs will issue their own modem, rather than use an Openreach supplied one. All modems used should have passed Openreach Modem Conformance Testing.

Members can find a list of the BTW approved modems here.


Benefits of Membership


The FCS Code of Practice service provides Ofcom compliant Consumer and Complaint Code templates at an affordable rate, discounted for members. As part of the service, FCS also carries out an annual maintenance review to ensure that your codes are up to date and remain compliant.


Dispute Resolution

Ombudsman Services is a successful, private, not-for-profit company providing an expert independent dispute resolution service for the communications sector. FCS members receive free membership of Ombudsman Services as well as preferential rates on individual cases.


Legal Helpline

Pending - Under Review



Telecoms Training With TrainToWin

Train to Win offers one of the most comprehensive ranges of telecoms training courses on the market, to help your telecoms business. FCS is delighted to have agreed a partnership with Train to which puts so much of that vital staff development resource at members’ fingertips from a single point of contact. FCS’s own course on understanding regulation, Ofcom and the General Conditions, has already been rolled into the Train to portfolio, alongside other specialist courses on selling techniques, technical and engineering issues, dispute management, influencing skills and Staff development programmes.

For more information about TrainToWin courses please click here


Gigabit Broadband Voucher Scheme

As a member of the FCS you will be automatically fast-tracked through your application for the Gigabit Broadband Voucher Scheme! Gigabit vouchers can be used by small businesses and the local communities surrounding them to contribute to the installation cost of a gigabit-capable connection. Businesses can claim up to £2,500 against the cost of connection either individually or as part of a group project

For more information about Gigabit Broadband Voucher Scheme please click here



In partnership with YourMembership Limited, FCS Careers uses the latest in job board technology to compile the current jobs in the UK communications industry all in one place. FCS Members can advertise vacancies to candidates at a heavily discounted rate and search the CV bank free of charge.

For more information please click here