Changes to Ofcom's General Condition on Switching - GC C7

Posted on 13/06/2019

From 1 July this year, General Condition (C7) on Switching is being updated to include rules on Mobile Switching.

You can find the revised condition on page 130 of the Ofcom document here:

https://www.ofcom.org.uk/__data/assets/pdf_file/0026/108953/Consumer-switching-statement-annexes.pdf

Please note, although the introductory box states that “it aims to protect domestic and small business customers when switching mobile provider” I have had confirmation from Ofcom that businesses of all sizes are included. Switches can be up to and including 24 numbers (c7.1c). Conditions C7.29-C7.32 relate specifically to providers who offer business mobile tariffs.

The new conditions regarding mobile switches generally relate to provision of PAC and associated information on request and the means by which it must be supplied.

You will be aware that under GC C7.20 providers of Fixed Line and Broadband Services are currently required to provide a link to the condition on their website. I have asked Ofcom when an updated link will be available from them (although the changes to not relate to the providers who must offer the link!).

Please let me know if you have any questions about this.

Cathy Gerosa

[email protected]

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