GC14 compliance -- another Ofcom Competition and Consumer Enforcement investigation

Posted on 19/06/2017

Ofcom’s ‘light touch’ approach to regulation serves the industry well:  it’s easy to get started as a CP, and there are no huge bureaucratic barriers to entry.  Everyone has to trade under the provisions of the General Conditions of Entitlement, of course.  But for many CPs, ticking the ‘compliance’ boxes may mean little more, in practice, than signing up to an Ofcom-approved Alternative Dispute Resolution scheme and maintaining an appropriately worded Code of Practice on their website. 

Perhaps it’s because it’s all so easy that the penalties for non-compliance are so severe:  Ofcom has the power to fine non-compliant CPs up to 10% of their annual turnover.

This morning’s news of another Ofcom ‘own initiative’ investigation prompts this reminder:  if you have any questions, or are in any doubt about your own company’s compliance with GC14, FCS can help you.  As the industry-funded, not-for-profit trade association, we take a keen interest in maintaining CPs’ professional reputation.  If you’d like a free GC14 compliance healthcheck, please drop my colleague Laura a note with the details of your company website, and the name (if known) of the ADR scheme to which you subscribe.

You can find out more about the regulatory requirements from Ofcom, or from the FCS website.

Chris Pateman

[email protected]

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