Ofcom Call for Inputs on Automatic Compensation for Poor Service

Posted on 13/06/2016

Ofcom has published a call for inputs to assist with its assessment of the proposed automatic compensation that would be available to consumers and small businesses when services fall below certain standards.

This was one of the aims of the DCR and could potentially have an impact on you where you are the retail provider to SMEs. Some of the quality issues that Ofcom has identified include delays in porting, delay in a new service commencing and setting a reasonable timeframe for a service to be installed.

The call for inputs is quite short, and only asks six questions, the last of which is:

Do you think Ofcom should consider the relationship between retailers and suppliers and if so, how?

You can read the full document here.

Whilst a lot of the thrust of the DCR is about improving quality of service from Openreach, there are issues of concern to all CPs here. Please either let me have your views for the FCS to submit or, if you respond direct to Ofcom, please let me have a copy of what you have sent. Deadline is: 22nd July.

Cathy Gerosa

[email protected]

Industry News

Channel 4 appoints new Head of News and Current Affairs

Published on 01/04/20 by [email protected] (Telecompaper)

UK broadcaster Channel 4 has announced the appointment of Louisa Compton a Head of News and Current Affairs from 01 May, replacing Dorothy Byrne who announced her departure from the role earlier in...

FCS members please log in to view full article OR click here to view online

YouGov research shows 4 in 10 UK kids have tablets by age 6

Published on 31/03/20 by [email protected] (Telecompaper)

Four in ten children in the UK have their own tablet by the age of six, with most having to wait until age 12 to get their own computer or laptop, according to FCS members please log in to view full article OR click here to view online

Sure announces Covid-19 measures to support Isle of Man customers

Published on 31/03/20 by [email protected] (Telecompaper)

Isle of Man telecoms operator Sure has announced measures to help customers and keep the Isle of Man connected during the Covid-19 pandemic.

Sure customers stranded abroad because of the outb...

FCS members please log in to view full article OR click here to view online

Latest News

Comms is a fast-moving multi-national industry. To make sure FCS members have the best possible chance to stay up to date with developments, FCS has partnered with Telecompaper to provide members with daily news-feeds, tailored specifically to the UK comms market.