Ofcom looks at Fairness for Customers in Communications Markets

Posted on 28/06/2019

As part of its “Fairness for Customers” programme, Ofcom has launched a discussion paper on “Making communications markets work well for customers -  A framework for assessing fairness in broadband, mobile, home phone and pay-TV”:


You will no doubt spot the immediate issues with the title - it is aimed at “customers” which you all have, but refers to “home phone” with no mention of business phone provision. It is also unclear whether the voluntary “Fairness Commitments” (referred to in para 3.15) are applicable in all cases to business as, at their launch on 3 June, it was made clear that “vulnerability” does not relate to business customers. Launch info here:


Despite these niggles, the overall view to take from this is that Ofcom is moving to an expectation of CPs treating customers fairly across the board

The response to the discussion document is due on 12 August 2019 - please do let us have your thoughts and comments for inclusion.

Cathy Gerosa

[email protected]

Industry News

King's College London launches app to track coronavirus symptoms

Published on 27/03/20 by [email protected] (Telecompaper)

King's College London has launched a new app to track symptoms related to coronavirus (Covid-19). The app allows anyone to self-report daily and aims to slow the spread of the virus. It has been de...

FCS members please log in to view full article OR click here to view online

BBC local radio gives away free DAB radios to vulnerable over 70s

Published on 27/03/20 by [email protected] (Telecompaper)

BBC local radio is partnering with retailers, manufacturers and the loneliness charity Wavelength to distribute free DAB radios to vulnerable over 70s forced to isolate at home during the Coronavir...

FCS members please log in to view full article OR click here to view online

Zen Internet selects Nutanix to power cloud offering

Published on 27/03/20 by [email protected] (Telecompaper)

UK telecoms and technology services provider Zen Internet has signed a 3-year contract with enterprise cloud computing company Nutanix to power its cloud offering.

Zen will become one of Nuta...

FCS members please log in to view full article OR click here to view online

Latest News

Comms is a fast-moving multi-national industry. To make sure FCS members have the best possible chance to stay up to date with developments, FCS has partnered with Telecompaper to provide members with daily news-feeds, tailored specifically to the UK comms market.