Ofcom looks at Fairness for Customers in Communications Markets

Posted on 28/06/2019

As part of its “Fairness for Customers” programme, Ofcom has launched a discussion paper on “Making communications markets work well for customers -  A framework for assessing fairness in broadband, mobile, home phone and pay-TV”:

https://www.ofcom.org.uk/__data/assets/pdf_file/0022/152482/discussion-paper-making-communications-markets-work-well-for-customers.pdf

You will no doubt spot the immediate issues with the title - it is aimed at “customers” which you all have, but refers to “home phone” with no mention of business phone provision. It is also unclear whether the voluntary “Fairness Commitments” (referred to in para 3.15) are applicable in all cases to business as, at their launch on 3 June, it was made clear that “vulnerability” does not relate to business customers. Launch info here:

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/broadband-and-phone-firms-put-fairness-first

Despite these niggles, the overall view to take from this is that Ofcom is moving to an expectation of CPs treating customers fairly across the board

The response to the discussion document is due on 12 August 2019 - please do let us have your thoughts and comments for inclusion.

Cathy Gerosa

[email protected]

Industry News

Vodafone UK installs standalone 5G network for Coventry University

Published on 03/07/20 by [email protected] (Telecompaper)

Vodafone UK has built a new standalone 5G network at Coventry University to showcase the next phase of 5G technology. This comes one year after Vodafone switched on its UK 5G network in seven citie...

FCS members please log in to view full article OR click here to view online

Virgin customers increase TV viewing by 41 minutes a day during lockdown

Published on 03/07/20 by [email protected] (Telecompaper)

New data from Virgin Media on how Covid-19 has changed TV viewing habits in the UK shows that Virgin customers spent 41 minutes longer each day watching TV in the early stages of lockdown, a 10 per...

FCS members please log in to view full article OR click here to view online

Broadway Partners selected for Pembrokeshire rural fibre network pilots

Published on 03/07/20 by [email protected].com (Telecompaper)

UK rural broadband provider Broadway Partners has been selected to build a new gigabit-capable network for the first two pilot project communities in Pembrokeshire County Council's Digital Connecti...

FCS members please log in to view full article OR click here to view online

Latest News

Comms is a fast-moving multi-national industry. To make sure FCS members have the best possible chance to stay up to date with developments, FCS has partnered with Telecompaper to provide members with daily news-feeds, tailored specifically to the UK comms market.