Ofcom looks at Fairness for Customers in Communications Markets

Posted on 28/06/2019

As part of its “Fairness for Customers” programme, Ofcom has launched a discussion paper on “Making communications markets work well for customers -  A framework for assessing fairness in broadband, mobile, home phone and pay-TV”:

https://www.ofcom.org.uk/__data/assets/pdf_file/0022/152482/discussion-paper-making-communications-markets-work-well-for-customers.pdf

You will no doubt spot the immediate issues with the title - it is aimed at “customers” which you all have, but refers to “home phone” with no mention of business phone provision. It is also unclear whether the voluntary “Fairness Commitments” (referred to in para 3.15) are applicable in all cases to business as, at their launch on 3 June, it was made clear that “vulnerability” does not relate to business customers. Launch info here:

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/broadband-and-phone-firms-put-fairness-first

Despite these niggles, the overall view to take from this is that Ofcom is moving to an expectation of CPs treating customers fairly across the board

The response to the discussion document is due on 12 August 2019 - please do let us have your thoughts and comments for inclusion.

Cathy Gerosa

[email protected]

Industry News

LogRhythm appoints Distology as UK, Ireland distributor

Published on 21/04/21 by [email protected] (Telecompaper)

Cyber security company LogRhythm has appointed Manchester, UK-based Distology, IT security specialist, as their value-added distributor (VAD) for the UK and Ireland to help drive take-up of SaaS-ba...

FCS members please log in to view full article OR click here to view online

Virgin Media creates 36 new Customer Sales apprenticeship roles

Published on 21/04/21 by [email protected] (Telecompaper)

Virgin Media is now accepting applications for its Customer Sales &a...

FCS members please log in to view full article OR click here to view online

Virgin Media to test new streaming entertainment service

Published on 21/04/21 by [email protected] (Telecompaper)

Virgin Media is inviting UK customers to test a new streaming entertai...

FCS members please log in to view full article OR click here to view online

Latest News

Comms is a fast-moving multi-national industry. To make sure FCS members have the best possible chance to stay up to date with developments, FCS has partnered with Telecompaper to provide members with daily news-feeds, tailored specifically to the UK comms market.