Openreach - Service Improvement Plans

Posted on 08/01/2018

You may be aware that Openreach offer larger CPs “service improvement plans” managed via their SRMs which help them identify on a bilateral basis areas where they can work together to resolve problems. Smaller CPs do not benefit from this one-to-one service and are therefore disadvantaged to a degree. The industry group of the Service Management Forum has suggested that Openreach could be asked to work across the industry to improve areas that are common issues.

Please login to view supporting information via the link below.

Cathy Gerosa

[email protected]

This article contains additional content for our members.

Click here to log in or click here to find out more


Industry News

Community Fibre full-fibre network rolled out to over 200,000 homes

Published on 25/02/21 by [email protected] (Telecompaper)

Community Fibre has now rolled out its full-fibre broadband network to over 200,000 homes across London, and increased its customer base by 130 percent. 

The company aims to connect one ...

FCS members please log in to view full article OR click here to view online

Aspire delivers full-fibre network for Newcastle City Council

Published on 25/02/21 by [email protected] (Telecompaper)

Newcastle City Council in the UK has contracted Aspire Technology Solutions to deliver a next-generation, full-fibre network connecting hundreds of public sector sites. Aspire will deliver the netw...

FCS members please log in to view full article OR click here to view online

BT, Code First Girls partner to tackle technology skills gender gap

Published on 25/02/21 by [email protected] (Telecompaper)

BT has announced a partnership with Code First Girls to tackle the UK's gender gap in technology skills. Code First Girls is a social enterprise providing technology training for women.

The p...

FCS members please log in to view full article OR click here to view online

Latest News

Comms is a fast-moving multi-national industry. To make sure FCS members have the best possible chance to stay up to date with developments, FCS has partnered with Telecompaper to provide members with daily news-feeds, tailored specifically to the UK comms market.