Added by Richard Gill | Friday 31st July 2020
Openreach joined the call to provide a summary of how they had managed the COVID crisis and shared the changes they are making to the Customer Service offering going forward. Highlights include; Extended opening hours, On-shore escalation teams in place from August, voice contact for priority customers. Openreach also reported that Fault volumes are running at record levels and performance in some hot spots is challenging.
Also, FCS provided an update on the EECC and the Switching proposals. The team also reported back from latest industry Working Groups, Commercial and Service meetings and Ofcom consultations.
The collateral and meeting notes have already been shared with members directly via e-mail.
If you would like a copy please contact Richard Gill on [email protected]