We regularly receive queries about industry regulation and how to comply. Although regulation can be straight forward to implement, knowing where to look for guidance and how the rules apply specifically to your business can be confusing.

Therefore, we are delighted to be hosting a one day regulatory course which has been designed especially to provide a simple overview covering the regulatory regime, the role of Ofcom and practical advice on how to comply with the rules.

What to expect…
The content is focused on telecoms specific regulation and includes detailed information on the following areas:

• Sales and customer sign-up
  Switching and porting
  Customer contracts
  Billing
  Codes of practice
  Access to emergency services

The training will be delivered by industry consultant Michael Eagle.

Who should attend…

The course is suitable for companies who are new to the industry, new recruits to established providers or those who want reassurance that they are complying fully with their obligations. It has been specifically designed to focus on those parts of the regulation which apply to reseller CPs.
Booking your place…
This training course has been successfully delivered for several years as a one day face to face session. However, to reflect the current COVID situation, we are now running it as an online course, which will be delivered over two morning sessions of approx. 3 hours each.
The proposed dates for the first two courses are
May – Wednesday 26th and Thursday 27th- This course date is now full. Please contact fcs@fcs.org.uk to be placed on the waitlist.
June – Wednesday 23rd and Thursday 24th- Spaces are available!
The price per delegate is £200 VAT for FCS members and £250 VAT for non-members.
We are aware that there are some significant regulation changes due to come into force in December of this year and the course will highlight the changes.
To register your place please click HERE.
If you would like any further information please email fcs@fcs.org.uk.