FCS is delighted to welcome Stefanie Norman to the team. Stefanie has spent over 30 years within the Telecommunications market, working at BT and Openreach. In her last role at Openreach she was the Director of Business Integrity responsible for risk, compliance and...
There is no denying that the last four years have been tumultuous for the Business Radio sector. There have been huge changes in customer demand, both in terms of volume and the nature of the solutions they sought over the period. This has left businesses with many...
Keeping up to date with current regulation and remaining compliant is challenging for FCS members; nobody wants to be fined by Ofcom. Ensuring compliance with new business and residential Fixed Voice & Broadband switching requirements, understanding new rules on...
Ofcom is seeking industry feedback on a potential new approach to detect and block ‘spoofed’ numbers and the FCS has responded to their recent consultation. Call spoofing is a common tactic used by scammers to trick people into thinking a phone call is from a trusted...
As 2023 gets in full swing, Steve Kerr, FCS Head of Compliance and Policy, and Megan Corcoran, FCS Head of Industry Liaison share their areas of focus on behalf of members for the year ahead. One Touch Switching of residential, and Gaining Provider Led Business (GPLB)...
