Openreach Modem Policy - last call for input

Posted on 08/01/2016

We’ve gathered some valuable input from those of you who responded to my e-mail of 15 December (below).

If time got away from you at the end of last year, but you’d like to respond, please let me have your replies by 15 Jan.

We are hoping to get reps from Openreach and BT Wholesale along to the next FSP meeting on 26 Jan to discuss the issue, so put the date in your diaries if you’d like to join the debate.

 

Email to membership as at 15th December 2015 below

You will be aware that Openreach is changing its modem policy as this has been discussed on several occasions at recent FSP meetings. Openreach issued a briefing about this yesterday (NGA009/15):

https://www.openreach.co.uk/orpg/home/updates/briefings/super-fastfibreaccessbriefings/super-fastfibreaccessbriefingsarticles/nga00915.do

Openreach has announced that, from the end of March 2016, it will no longer be providing modems as a part of new FTTC installations. This means that the CP will need to supply a modem and send it to site in advance of the installation. CPs will also need to ensure that the modem has been approved as compatible with the Openreach network (compatibility is currently established via bilateral testing carried out by equipment manufacturers and larger CPs).

As part of the new policy, it has also been confirmed that from the end of March 2017, Openreach will not continue to support modems already supplied by them (i.e. by replacing faulty modems which are the cause of a fault).

FCS is working with interested parties, including BT, via the Fixed Service Providers group and CFPCG to ensure that access to information on compatible modems is published in an appropriate way and that the new processes and any associated costs for both new provides and repairs for FTTC are suitable for all CPs and fully transparent.

In order to progress these discussions we need to clarify what we are seeking from Openreach and/or BT Wholesale. In order to help us to do this can you please provide us with information in the following areas:

  1. Name and contact person of your current wholesale broadband provider
  2. Details of any modems or combined router/modem devices which you currently use
  3. Price range of devices which you require
  4. Volumes of repair which involve a faulty modem (per annum)
  5. Any other general feedback on this issue

It would be useful to have your initial feedback before the end of the year to enable us to establish a dialogue with relevant parties before the CFPCG in January.

I look forward to hearing from you

Cathy Gerosa

cgerosa@fcs.org.uk

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