Added by Richard Gill | Friday 31st July 2020
Openreach joined the call to provide a summary of how they had managed the COVID crisis and shared the changes they are making to the Customer Service offering going forward. Highlights include; Extended opening hours, On-shore escalation teams in place from August, voice contact for priority customers. Openreach also reported that Fault volumes are running at record levels and performance in some hot spots is challenging.
Also, FCS provided an update on the EECC and the Switching proposals. The team also reported back from latest industry Working Groups, Commercial and Service meetings and Ofcom consultations.
The collateral and meeting notes have already been shared with members directly via e-mail.
If you would like a copy please contact Richard Gill on [email protected]
Added by Michael Eagle | Tuesday 23rd July 2019
July’s CSP phone meeting included an update on the Openreach escalations trial which has now reached its half way point, a round up of Openreach’s plans for its roll out of FTTP, including current consultations on exchange based trials and business grade FTTP – as well as proposed changes to number porting processes and the newly launched Port Override Request process mandated by Ofcom. Michael Eagle
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